With expert knowledge on the Hotel or Flight product, guide both new and existing Advisors on service-related best practices;
Develop and maintain training and coaching documents and knowledge materials; Take responsibility for ensuring all material developed and delivered is up to date, current, accurate
Liaise between the Quality Control team and Advisors to identify areas for improvement;
Collaborate with Service Team Leads/Supervisors on outputting qualified newbies and helping existing advisors with upskilling;
Act as a role model in displaying Trip’s values in all activity and communication, promoting a positive and professional image of Trip at all time. Ensure the Customer is at the heart of every piece of work and ensuring that our standards help drive forward an exceptional Customer journey;
Assist with any ad hoc projects and tasks from Training Manager where necessary.
Proficiency in both verbal and written language as it’s shown above; English is preferred as additional language if you are from JP or KR Team;
Excellent or good in the business skills. Have the desire to develop your great coaching skills and training potentials;
Be passionate about the Learners’ journey and understand the need to be a key part of that;
Logical and Critical Thinking Mindset required;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
Willing to go out of your way to do the “right thing”, and ask questions to the bottom;
Able to work under tight deadlines and pressure, both independently and with others.